Frequently asked questions for airport transfers and chauffeur services in Bucucharest

What is the company’s working schedule?

  • The working schedule of Primus Trans office is from Monday to Firday from 08:00 – 20:00.
  • Chauffeur services: airport transfer, Bucharest in city transfer, Romania intercity transfer, Tours and trips are available 24/7.
  • Customer support is available 24/7 at +40727707007 or office@primustrans.ro

What are the means of payment?

  • Payment for the service can be done in cash the driver, bank card to the driver, using secure online payment service or bank transfer
  • For the moment, the payment accepted cards are VISA and MASTERCARD.

How can I make a booking?

  • All our services can be booked by phone, e-mail or using the online booking system.
  • If you have difficulty in completing the steps , please call us at +40 727 707 007.
  • Also, if you want to transfer more than 8 passengers, please contact us by email or by phone to arrange the transfer.

How much time in advance do I need for booking?

  • The earlier the better, but you must take into account that at time of booking you must have the information regarding the date, time and location. If you book early, you remove the possibility of negative answer.

How am I going to meet the driver at the airport?

  • The driver will meet you as you exit the security area, next to Segafredo restaurant, with your name/Logo displayed for recognition. All flights are monitored – in case your flight is delayed we will not charge any extra fee.

What should I do if I don’t meet the driver?

  • In case you do not meet the driver, please contact him on his mobile (contact information received by email) or contact us by phone to put you in contact with the driver. Please note that, as you exit the security area, you can take right or left. Our meeting point is on the left side of arrival terminal next to Segafredo restaurant.

How much time will the driver wait for me to fulfill the customs formalities?

  • The driver will wait for you to deplane and pick-up your luggage for 60 minutes. If for any reason you believe that you will overcome this period, please inform us to notify the Driver – extra charge for waiting time may apply. If you do not meet your Driver or call us within 60 minutes of your plane landing time we will consider you a “no-show” and you will be charged in full for the reservation.

Will the driver transfer me to the desired address?

  • By using our private transfer service, the driver will take you to the requested address. There are situations in which, due to objective reasons such as the size of the vehicle, the access conditions, pedestrian street, restrictions of the police or weather conditions, the access to the specified address is not possible. In this case you’ll be transferred to the closest access point of the address.

What does additional stop mean at the transfer from the airport?

  • There are two situations: –one transfer from Otopeni Airport to multiple locations in Bucharest or one transfer from multiple locations in Bucharest to Otopeni Airport; for each additional stop a 5 eur fee will be charged.

If I want to travel from Bucharest to Brasov for a business meeting and to return in the same day? Is it possible? What’s the price going to be?

  • According to the time of your meeting, we will recommend the pick up time. Once you’ve arrived in Brasov, the driver will wait for you till the end of your meeting and will take you back to Bucharest. The price will be as for a one way transfer to Brasov plus the price per hour for the waiting time.

If the plane is delayed?

  • We are closely observing the delayed flights, to make sure that the driver will greet you at the airport, regardless the hour of your arrival.

You can organize the airport transfer for 60 people arriving with different flight on the same day ?

  • We can provide transfers for large groups. Additionally we will assist you in organizing the transfers, grouping passengers, tracking flight delays, all without additional cost.

What if I want additional information?

  • If you have any questions or require any additional information, please contact us by phone at 0727 707 007 or office@primustrans.com
  • Assistance service is available in Romanian and English.

FLEET - TRANSFER TYPES

STANDARD SEDAN

SUPERIOR SEDAN

BUSINESS SEDAN

STANDARD MINIVAN

BUSINESS MINIVAN

Standard Sedan Transfer
Skoda Octavia or similar
Passengers: up to 3     Luggage: up to 4
Superior Sedan Transfer
VW Passat or similar
Passengers: up to 3     Luggage: up to 4
Business Sedan Transfer
Mercedes E Class or similar
Passengers: up to 3     Luggage: up to 4
Standard Minivan Transfer
Mercedes Benz Vito or similar
Passengers: up to 8     Luggage: up to 10
Superior Minivan Transfer
Mercedes Benz V Classe or similar
Passengers: up to 6     Luggage: up to 6

TESTIMONIALS

Me and my family visited Bucharest for the first time and we didn’t no what to expect but to our surprise the generous people at Primus Trans made that transition very easy. We toured Bucharest with their help in the best comfort including our little ones, which by the way felt that the Primus Trans child seats were better that the ones at home and to our surprise were free of charge. We told many people about our sight seeing and they were surprised how little we paid for all the services we got. Thank you Primus Trans and we will definitely recommend you to all our friends. Next time we are in Romania we will make arrangements to visit other cities.
Turner"Excellent"
Turner
I’ve been working with them for many years: absolutely reliable people, well maintained cars, customized services, excellent value for money.They don’t only rent cars, but can also help you when you really need it. I had to fly back to Bucharest with my daughter (who was 13) on Thursady and fly to Maldives via Dubai on Friday. I lost the flight to Bucharest and ...
Stroilescu“People you can trust”
Stroilescu
Me and my partner went to Romania recently for a Bucharest city break. We definitely wanted to visit Peles Castle, Braşov and Bran Castle but didn’t want to use public transport as we were short on time. I found Primus Trans and so glad we booked with them for this day trip! It was excellent value for money, and the service from the initial enquiry right through the end was great. Our driver, Mihai, was brilliant - we felt very safe and comfortable in the car with him. He also offered up some really interesting facts about Romania and its history. Thank you for a brilliant service!
Georgie B"Brilliant Service"
Georgie B
We were very fortunate to "find" Primus Trans. They took my family and I to and from the airport. The drivers (Cristian and Gabriel) were simply outstanding. They were punctual and spoke good English. They were also safe drivers and the vehicles used were clean. Cristian waited with us 15 minutes while our AirbNb owner was running late to make sure that we wouldn't be left destitute. I can't recommend them highly enough.
Ron Pan"Unbeatable!"
Am beneficiat de serviciul de transport aeroport hotel al companiei Primus Trans si am fost foarte multumit de punctualitate, seriozitate, siguranta si respect. Timpul de deplasare a fost unul rapid si am fost lasat in fata terminalului plecari.
M. G. Alin"Super sigur"
I had a very nice experience with Primus Trans. Very friendly drivers, English speaking. The cars were very clean and well maintained. I highly recommend the services of this company. Thank you!
Irina Gorganeanu
The service provided by Primus Trans was excellent. The driver picked me up from the airport on time and took me to my destination (close to Ploiesti) super-safely. despite relatively difficult driving conditions due to wintertime. I noticed the driver was very experienced and knowledgeable and felt very safe. I would recommend this service to all business travelers who want to have a headache-free airport transfer from any destination around Bucharest.
Cami"Super reliable service"
Been to Bucharest with my husband and 3 years old daughter,very punctual,picked us up from the airport and very helpful advising us about the cityand beyond,we had planned to go to Brasov by renting a car with driver too,and we did so,had a wonderful experience,beyond payment help..etc then a great shopping in Bucharest by car with driver too,also great help we got!In our experience the best company there is,i totally recommend for everyone as is not pricey compared to others and sincere and friendly.they’ll sure give you a warm welcome,family with kids,lone travellers and business travellers.-from Malaysia
Luiza“The best there is!”

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USEFUL LINKS​

If you have questions or inconsistencies contact us by phone at +40 314 327 289  / +40 727 707 007 or e-mail us at office@primustrans.com. 

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