Terms & Conditions
Service Framework & Booking Policies
1. Scope & Acceptance
These Terms & Conditions govern all chauffeur and transportation services provided by Primus Trans SRL (“the Company”).
By placing a reservation, the client confirms full acceptance of these Terms and enters into a legally binding agreement with the Company.
For corporate clients operating under separate written agreements, such agreements shall prevail where applicable.
2. Booking & Contract Formation
A reservation request may be submitted via website, email, telephone or other approved communication channels.
A contract is formed only upon written confirmation issued by the Company.
Automated acknowledgements do not constitute confirmation.
The Company reserves the right to decline any request at its sole discretion.
3. Pricing & Payment
All services are subject to individualized pricing based on:
vehicle category
service duration
distance
complexity
special requirements
Payment methods may include:
bank transfer
credit/debit card
secure online payment
cash (where applicable)
The Company reserves the right to require advance payment or card pre-authorization for certain booking
4. Service Performance
The Company undertakes to provide services with professional care and diligence.
However, specific arrival times cannot be guaranteed due to circumstances beyond reasonable control, including but not limited to:
traffic congestion
road closures
accidents
weather conditions
flight delays
governmental or authority actions
Such events shall not constitute breach of contract.
5. Airport Transfers
5.1 Arrivals
Flights are monitored in real time based on publicly available airport and airline information systems.
Included waiting time:
60 minutes from actual landing time
In certain exceptional situations, including but not limited to technical reporting delays, charter operations, unscheduled aircraft changes, or temporary data unavailability from airport systems, flight status updates may not be immediately reflected in public tracking platforms.
If a flight delay exceeds 30 minutes and is not yet reflected in tracking systems, passengers are kindly requested to inform the Company as soon as possible to avoid operational misunderstandings.
Failure to appear or contact the Company within the included waiting period may result in the booking being classified as a no-show and charged accordingly.
The Company remains committed to delivering a seamless and professionally coordinated transfer experience.
Additional waiting time may be charged at the applicable hourly rate.
5.2 Departures & City Pickups
Included waiting time:
15 minutes from scheduled pickup time
Failure to appear or contact the Company within this period will result in a no-show charge equivalent to 100% of the booked fare.
Passengers are responsible for selecting appropriate pickup times.
6. Booking Changes
Clients may request modifications to an existing reservation at any time.
Requests for booking changes may be communicated by phone for operational awareness. However, all changes must be confirmed in writing (email) in order to be processed and recorded in the reservation.
If the requested modification can be accommodated, an updated booking confirmation will be issued.
If the requested modification cannot be implemented, our team will notify the client so that the original reservation may either remain valid or be cancelled.
If a requested change results in additional operational costs — such as upgrading the vehicle category, extending the duration of the service, or modifying the route — the revised price will be reflected in the updated confirmation.
7. Cancellation Policy
Cancellation requests may be communicated by phone for immediate operational awareness. However, all cancellations must be confirmed in writing (email) in order to be considered valid.
Standard Vehicles
(Executive sedans and minivans)
Cancellations must be received at least 24 hours prior to the scheduled pickup time.
Cancellations received less than 24 hours before the pickup time may be charged the full fare of the reserved service.
If a client requests a partial cancellation (for example cancelling the return segment of a round-trip transfer), the reimbursement will be calculated as the difference between the original booking price and the price of the remaining service.
Luxury Vehicles, Minibus & Bus Services
Services involving luxury vehicles, minibuses, or buses require extended operational planning.
Cancellations must be received at least 96 hours prior to the scheduled pickup time.
Cancellations received less than 96 hours before pickup time may be charged the full value of the reserved service.
For partial cancellations, reimbursement will be calculated as the difference between the original booking price and the value of the remaining service.
Important Note
For multi-day chauffeur services, corporate events, or complex transportation programs, specific cancellation terms may be defined in the booking confirmation or service agreement.
8. Passenger Conduct
The Company reserves the right to refuse or terminate service if a passenger:
is under the influence of alcohol or drugs
engages in dangerous or disruptive conduct
endangers vehicle safety
Smoking and substance use are strictly prohibited inside vehicles.
Passengers shall be liable for any damage caused to the vehicle.
9. Luggage & Special Requirements
Clients are responsible for ensuring that selected vehicle categories meet luggage requirements.
Oversized or undeclared luggage may result in service refusal without refund.
Child safety seats must be requested in advance and are subject to availability.
10. Access Limitations
Where direct access to pickup or drop-off location is legally or physically restricted, service shall be performed at the nearest accessible point.
11. Limitation of Liability
To the maximum extent permitted by law:
The Company shall not be liable for indirect, incidental or consequential damages.
The Company shall not be liable for missed flights, business losses or reputational damages arising from delays outside its reasonable control.
Total liability, if any, shall be limited to the total value of the booked service.
12. Force Majeure
The Company shall not be liable for failure or delay caused by events beyond reasonable control, including but not limited to natural disasters, governmental actions, strikes, or extraordinary traffic conditions.
13. Governing Law & Jurisdiction
These Terms are governed by the laws of Romania.
Any dispute shall be subject to the exclusive jurisdiction of the competent Romanian courts.